Update regarding COVID-19 Pandemic

Due to the unprecedented situation in relation to the COVID-19 pandemic, the telephony service we provide has been affected, and you may not be able to contact us by phone.  We sincerely apologise for any inconvenience this may cause, and thank you for your patience at this  time.  Please note, our busiest time of day is between 12pm and 2pm, and all day on Mondays, so if possible, it’s best to contact us outside of these times.

If you require advice regarding a deferment application, please refer to our FAQ section where there is information regarding deferment applications.  We do advise you to continue with your application where possible, as the Student Loans Company are able to process your applications as normal.

If you are experiencing issues obtaining the required deferment evidence, or may not be able to maintain your monthly payment, please contact our customer services team who will be able to provide the appropriate support and advice specific to your circumstances.

If you have a specific query you may email us at and we will endeavour to respond as soon as we can.

If you would like to make a payment you can do so via the Online Payments section.

Thesis Servicing is the UK’s premier private-sector owned student loan administrator. The business is part of the Link Financial Group and was created in response to the ever growing demand for public and private sector higher education funding. We operate a purpose built customer service centre and system which means we are able to manage the full life cycle of a student loan from origination to settlement. We also offer deferment and arrears management services to address the needs of those borrowers who are unable to keep to their scheduled payment plan.

Thesis Servicing is committed to providing an excellent service to our clients and customers. You can contact us by telephone on 0333 004 5045 (or if calling from abroad: +44 2920 808 684) or by email at

Since 2008, Thesis Servicing has been responsible for administering a portfolio of student loans sold by the UK Government in 1998 and now owned by Finance For Higher Education (FFHE) Limited.